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We are Here for You!

Below are answers to the clients' frequently asked questions. If there is something we’ve missed, please don’t hesitate to ask.

For more information, get in touch

  • ​What is the duration of each session?
    Each session is of 50 minutes. The time frame is to be respected by both the therapist and the client- if the client is late, remainder of the time is used. If the therapist starts late, the missed time will be added. You are welcome to book double session if needed.
  • What will be the frequency structure of the session?
    It is suggested to start with weekly sessions however you can choose the structure which suits you best- biweekly/ bimonthly/need based etc.
  • What are your session charges?
    We offer counselling services at a wide spectrum of rates to make it more affordable for everyone. Each Therapist's fee is mentioned in their booking portal. You can also avail the rate card by asking for it over mail/whatsapp (9082102110) Please note: 1. Fee of our therapists are determined based on their expertise and years of experience. 2. We annually revise our fees. The changes in the fee structure shall be informed a month in advance to our clients. Feel free to openly discuss barriers, if any.
  • Do you offer sliding scale?
    We have limited slots of sliding scale available-check with your chosen therapist about the availability of the same.
  • How do I book a session?
    You can book your session through various means- 1. You can check our team's profile to learn who's expertise, approach and fee fits you the best. Here's the link to the team - 2. You can Email ( or WhatsApp (+91 9082102110) if you want to briefly discuss your concerns and would want us to recommend a good fit for you! Once you select the therapist you want to work with, you can easily book a slot based on their availability which will reflect on the calendar and secure your suitable slot by paying up.
  • Where are you located?
    All our sessions are online. We cater to clients worldwide.
  • What is the cancellation policy?
    If the client does not show up for 25 minutes without prior information for a scheduled session and/or does not cancel their appointment at least 24 hours in advance, they will have to pay 50 percent of the session fee. This practice of being charged for no shows or late cancellations is standard in the field, and takes into account that the client is not just paying for services rendered, but reserving a time slot which the therapist cannot offer to someone else on short notice. It also takes into account the effort and energy invested by the therapist in preparing for the cancelled session.
  • Are the sessions confidential?
    Yes. The information the client shares with the therapist during therapy sessions is considered confidential. It cannot be revealed to any third party. It can only be disclosed after obtaining a written consent from the client.
  • Will I feel better after each session?
    Sessions do not guarantee a feel good experience each time. Therapy is often about self-awareness and inner-work, thus, there is a possibility of the client feeling emotionally or physically distressed and challenged during or after the session. This experience is a normal part of one's healing process.
  • What if therapy is not working for me?
    Although the therapist is specialised in addressing various problems, however, it maybe that they are not a good fit for you. In which case, the client can request the therapist a referral to someone else and/or the client is free to leave therapy at any time.
  • Can I reach out to my therapist any time for emergency/crisis situation?
    Therapists are available only for sessions by appointment. We are not equipped for emergency situations like the risk of self-harm. If you and someone you know need assistance for the same, please reach out to the following list of helplines- iCall -, 022-25521111 Aasra - +91 98204 66726 Vandrevala Foundation - +91 730 459 9836, +91 730 459 9837 Parivarthan - +91 76766 0260
  • Will the therapist/psychologist prescribe medications?
    The therapist/psychologist does not provide any medication. If medication is required, we can provide a referral or the client can visit a psychiatrist they prefer.
Emergency Situtio
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